// General

Is this a real email service or just a joke?

Yes, [@fuck.it] is 100% real - and it’s very serious about privacy, security and of course attitude. It’s powered by enterprise-grade infrastructure from Open-Xchange (OX), runs on geo-redundant, ISO 27001 certified servers in Germany and complies with GDPR - some of the strictest privacy laws on the planet. No gimmicks, no bullshit. Just a bold, secure inbox with edge - featuring built-in at-rest encryption and optional end-to-end encryption for those who want maximum control.

Why should I use [@fuck.it] instead of Gmail or Outlook?

Because we don’t scan your emails, sell your data or shove ads in your face. Also, do you really want an email like john12345@gmail.com when you could be john@fuck.it?

How do I get a [@fuck.it] email?

[@fuck.it] is invite-only. If you know someone with an account, ask them to invite you. Otherwise, keep an eye out for limited releases or Request an Invite

How does the invitation system work?

Every new account gets a limited number of invite codes. These invite codes allow friends to join [@fuck.it]. If you decide to revoke an invitation, the issued link and code will be invalid and you’ll regain one invite slot. The invited person will not be notified about the revocation.

Can I choose any email address I want?

Mostly. Standard usernames are included in your plan, but premium usernames cost extra. Premium usernames include:

• ULTRA Premium: One-letter usernames (e.g., a@fuck.it) and highly exclusive names.
• ELITE Premium: Two-letter usernames (e.g., ab@fuck.it) and famous names.
• SUPER Premium: Three-letter usernames (e.g., xyz@fuck.it) and common names.
• RARE Premium: Four-letter usernames (e.g., wxyz@fuck.it) and other names.
• CORE Premium: Other usernames and professional terms (e.g., moonhowl@fuck.it).

Check the signup process to see if your desired username is premium and available. VIEW PREMIUM OPTIONS

How much does it cost?

We offer three plans:

• CORE – $5.90/month (10GB mail storage)
• EDGE – $11.90/month (30GB mail storage + 10GB file storage)
• APEX – $24.90/month (100GB mail storage + 30GB file storage)

No free tier. Because free = you are the product.
All prices include taxes already – no surprises at checkout.

Will you ever allow free accounts?

Hell no. Free email services survive by selling your data and flood you with ads. We don’t play that game.

What kind of support do you offer?

Real humans, no chat-bots. We aim to answer every ticket within 24 hours (APEX users jump the queue with priority support). Contact our support team by email support@fuck.it or use our [support form].

Who’s behind this?

A bunch of people who got tired of how email works, said fuck it and decided to fix it so that you will love it.

// Security & Privacy

Do you support encryption?

Yes. All connections are protected with TLS in transit and your data is also encrypted at rest on our servers. On selected plans, we offer OX Guard - which enables end-to-end encryption for your email, attachments and Drive content. You may also use your own PGP keys if you prefer full manual control.

Is my email secure?

Yes. On top of encryption we use state of the art anti-spam and anti-phishing tech. No ads, no tracking, no BS.

Where is my data stored?

Your data is hosted in ISO 27001 certified data centers in Germany, protected under GDPR and backed by geo-redundant systems for reliability.

How secure is this platform, really?

Your data is backed by Open-Xchange infrastructure which meets ISO 27001 certification standards, supports geo-redundant hosting and complies with GDPR. You also get TLS encryption in transit, encryption at rest and optional end-to-end encryption with OX Guard.

Do you support two-factor authentication (2FA)?

Hell yes. Flip on TOTP in Settings ⯈ Security and pair any authenticator app (Aegis, Authy, Google Authenticator - your call). Hardware keys via WebAuthn are on our roadmap.

Do you store logs of my emails?

Nope. We don't store logs or metadata of your emails. Your privacy is paramount and we believe in keeping your communications strictly between you and your recipients.

Where are your servers located?

Our servers are based in Germany, benefiting from strong privacy laws.

What’s the difference between Guard and Advanced Security?

OX Guard gives you PGP-based encryption for mail and Drive. OX Advanced Security (part of our APEX plan) layers in Safe Unsubscribe and Time-of-Click anti-phishing, powered by Vade Secure.

How does your “Advanced Security” differ from the standard spam filter?

All plans already include industry-grade spam and virus filtering. Advanced Security adds Vade Secure’s AI engine for deeper analysis, “time-of-click” URL scanning and one-click Safe Unsubscribe, giving you business-class protection without the complexity.

What happens if my account gets suspended?

Contact our support team to resolve the issue. Repeated violations may lead to permanent suspension.

How do I report spam or abuse?

Use the "Report" feature in your inbox or contact support directly.

How do I submit a DMCA takedown request?

Email our legal team with all necessary details at dmca@fuck.it or use our support form [here].

// Features & Usability

What’s included in my account?

Every account includes webmail access, IMAP/POP3/SMTP support, premium usernames (if selected) and encrypted, ad-free inbox access. Depending on your plan, you may also get:

• OX Drive: Secure cloud storage for your files
• OX Documents: Online editing of documents, spreadsheets, and presentations
• Calendar & Contacts: Integrated tools to stay organized
• Tasks: Keep track of your to-dos directly in the app
• Email Undelete: Recover deleted messages for a short time
• OX Guard: Optional encryption for emails, attachments, and storage

Can I store and share files?

Yes. With OX Drive (available on supported plans), you can securely store, manage and share your files. Everything is encrypted and nothing gets scanned or sold. It’s your private locker in the cloud.

Is there a built-in office suite?

Absolutely. You can create and edit text documents, spreadsheets and presentations directly in your browser using OX Documents. No need for external software.

Do you support Tasks & Calendars?

Yup. OX Tasks and OX Calendar are included on all plans - so you can track to-dos, share calendars and sync across devices without bolting on a third-party service.

What’s the maximum attachment size?

All plans share the same platform limits: 30 MB per e-mail / 25 MB per attachment. Need to blast a 4 K video? Use Drive Mail - it swaps the file for a 1 GB download link.

Can I use my [@fuck.it] email on my phone or mail apps?

Yes. We support IMAP, POP3 and SMTP, so you can use it with any email client (Outlook, Apple Mail, Thunderbird, etc.). There is also a webmail interface that you can use in any browser.

Can I connect my old Gmail, Outlook.com or other inboxes?

Yep! Use "Add e-mail account" inside Settings ⯈ Mail and log in with your Gmail, Outlook.com or other IMAP/POP credentials. All folders from that account appear in your sidebar and if you enable "Unified Mail", new messages roll straight into one blended inbox.

• Authentication is handled securely by the provider (OAuth or password, depending on who it is).
• Messages stay on the original provider’s servers, so they don’t eat into your [@fuck.it] storage quota.
• Depending on the external provider’s policy you may be able to send mail through that account as well – the UI will let you know.

Do you offer aliases or temporary burner addresses?

Yes. We support “+” addressing, so any email sent to username+anything@fuck.it is delivered to username@fuck.it. Use these on-the-fly aliases for sign-ups or filters without creating extra mailboxes.

Will there be a [@fuck.it] mobile app?

Yes. We're developing apps for both iOS and Android. Stay tuned for updates.

Which email clients work with [@fuck.it]?

Anything that speaks IMAP/SMTP. Thunderbird, Apple Mail, Outlook, K-9 Mail - even mutt if you’re old-school. Webmail is there when you need it, but you’re never locked in.

Do you plan to offer custom domain support?

No.

Are there any system limits I should know about?

Yes. To keep performance predictable for everyone we cap certain items (e.g. 30 MB max mail size, 50 aliases, 200 k messages per mailbox, etc.). You can find the full table of limitations in our Terms of Service.

// OX App Suite How-Tos

How do I share my calendar with someone?

Open the three-dot menu next to your calendar ⯈ Share/Permissions. Either copy a public link ("Anyone with the link & invited people") or add addresses under "Invited people only". Use the dropdown beside each name to pick "Viewer" or "Editor". You can set an expiry date, require a password or revoke access at any time.

How do I share an address book?

Three-dot menu next to the address book ⯈ Share/Permissions. Choose link-sharing or add individual addresses, then define their permission level. A lock / viewer label shows the current rights, and you can revoke access later from the same menu.

Can I share a single Task list or entry?

Yes. Open the three-dot menu beside the task list (or task) ⯈ Share/Permissions. Pick link-sharing or invite people by email, set "Viewer/Editor" and optional expiry / password, just like calendars and contacts.

How do I encrypt files in Drive?

• Upload encrypted: New ⯈ Upload file (encrypted). A padlock icon confirms encryption.
• Encrypt existing: Select the file/folder ⯈ More actions ⯈ Encrypt.
• Remove encryption: Select the encrypted item ⯈ More actions ⯈ Remove encryption.

(Only on plans OX Guard service)

How do I send an encrypted email with Guard?

Compose as usual, click the little padlock icon to turn it blue, then hit Send. First-time senders/recipients will be prompted to finish the quick Guard setup. You can make encryption the default under Settings ⯈ Security ⯈ Guard.
(Only on plans supporting the OX Guard service)

What’s the safest way to unsubscribe from newsletters?

Select the message ⯈ Mark as spam ⯈ choose "Unsubscribe". The Safe Unsubscribe service contacts the sender for you and confirms once the request is processed.
(Only on plans supporting the Safe Unsubscribe service)

How do I adjust Anti-Phishing protection?

Settings ⯈ Mail ⯈ Anti-Phishing. Pick the protection level that suits you. When you click a scanned link you’ll see a real-time verdict and can proceed, cancel or override.

How do I recover an email I deleted from Trash?

Use Email Undelete (if your plan supports it): click the three-dot icon next to Trash ⯈ Recover Deleted Items, tick the messages, choose "Move Selected Items" and pick the destination folder. You’ll get a notice when the recovery is done (works up to 14 days after permanent deletion).

// Account Management

What happens if I forget my password?

Use the password recovery option on the login page. If that fails, [contact our support team].

Can I change my email address later?

One account, one address. Your email address is fixed once created. If you want a new one, you’ll need to register a separate account. No swaps, no takebacks.

What payment methods do you accept?

We accept credit cards and PayPal.

What’s your refund policy?

We offer a 14-day refund policy, but it’s not a free trial. Refunds are granted only for valid reasons, like technical failures preventing normal use. Refunds are not available for renewals, heavy usage, setup fees or custom services. Requests are manually reviewed and admin fees may apply. For details, check out our Terms of Service.

How do upgrades or downgrades work?

Plans are month-to-month. Slide up or down whenever you like and we’ll prorate the difference automatically at the next billing cycle. No exit fees, no hostage drama.

How do I cancel my account?

You can cancel your account anytime, but you need to do it yourself in the account settings. Your account will stay active until the end of your paid period and there are no refunds for unused time. No hoops, no endless customer support chats - just a clean exit when you’re ready.

What happens to my data if I close my account?

We queue your mailbox and Drive space for deletion after 30 days. Before that cutoff you can still export mail via IMAP/POP3 or download Drive files. Once purged, it’s gone — backups included.

// Troubleshooting

I’m not receiving any new emails - what should I check first?

Open Settings ⯈ Mail ⯈ Auto Forward If forwarding is "On", be sure the box Keep a copy of the message is ticked; otherwise all mail is moved straight to the external address.

My folder list disappeared — how do I bring it back?

Click the double-arrow icon at the bottom-left of the sidebar to toggle folder visibility.

I’m close to my storage quota — where can I see exact usage?

Check the quota bar on the left side of the interface, or add the Storage widget in the Portal ("+ Add widget") for a perpetual dashboard view.

Too much spam! How do I block a sender?

Either click Mark as spam (future mail goes to Junk) or put the address on your Blocklist via Settings ⯈ Mail ⯈ Access Lists ⯈ Blocklist (or Add sender to Blocklist in the burger-menu).

Legitimate messages are going to Spam — how do I fix it?

Remove the sender from your Blocklist: Settings ⯈ Mail ⯈ Access Lists ⯈ Blocklist, then click the trash-can icon next to the address.

Question now answered here?
Drop us an email at support@fuck.it or

[Open a Support Ticket]